Solutions Engineering Manager - Zoom Phone (Majors and Commercial)

Location: Cheyenne, WY
Company: Zoom
Industry: IT
Job Type: Full Time
Posted: 3 days ago
Roles and Responsibilities: Zoom is looking for a dynamic leader to join our existing America's leadership team driving the success of Zoom Phone in the commercial segment. Zoom is looking for an energetic leader with deep knowledge and experience in the Unified Collaboration, UCaaS and telephony industries.

This first line manager role will be tasked with leading the "Delivering Happiness" culture here at Zoom, to our partners, customers, and the team. This leader will be responsible for identifying and hiring the best Zoom Phone SE team in the world. Leave your ego at the door, we are looking for a leader who wants to make everyone around them better.

They must foster a culture of trust, teamwork, and continued improvement both personally and professionally. The ideal candidate will be self-driven and have a background in telephony, video and applications sales, knowledge of Zoom communication platform (Chat, Meetings, Video, Phone, Marketplace/API) and/or competitive equivalent. In depth knowledge of Microsoft and application based competition is preferred (Microsoft, RingCentral, 8x8, Cisco, etc) As the Zoom Phone Solution Engineering Manager you will: + Responsible for serving as the business partner for the Zoom Phone Americas Sales Leaders as well as partnering with the existing Solution Engineering Leadership + Attract, coach, mentor and develop a highly technical and driven team + Set the Zoom technical strategy for Zoom Phone America's Commercial team + Build business plan with your Sales partners + Handle technical and customer escalations from the team + Define and implement technical demand generation and events + Evaluate, implement and improve business processes to build an efficient scalable team + Work cross functionally to deliver results + Drive the Zoom Vision + Deliver happiness Skills Required: + Lead by example and influence, always from the front + Work effectively across multiple leaders and departments + Strong business acumen and executive presence + Minimum 7 years experience in the Unified Collaborations industry + Minimum 3 years leading a previous technical pre-sales organization + In-depth knowledge of "traditional" voice communications systems and applications + Ability to present topics in a clear and concise manner to many levels of technical skill sets and audience sizes + Thorough industry competitive knowledge including solution, technology and product offerings + Ability to discuss Business Objectives, Business Outcomes, TCO and ROI with customers + Formulate and communicate a technical solution vision + Understand Zoom partner and ecosystem partners, products and applications + Be flexible and able to function in a high growth environment + Typically requires BS/BA (EE/CS) or equivalent Ensuring a diverse and inclusive workplace where we learn from each other is core to Zoom's values.

We welcome people of different backgrounds, experiences, abilities and perspectives including qualified applicants with arrest and conviction records as well as any qualified applicants requiring reasonable accommodations in accordance with the law. We believe that the unique contributions of all Zoomies is the driver of our success. To make sure that our products and culture continue to incorporate everyone's perspectives and experience we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.

All your information will be kept confidential according to EEO guidelines. Explore Zoom: + Hear from our leadership team (\_\_\_tszj5g\_\_;!K5ATeMLGHIlgtw!N\_9bFG2WvSVHNjvQfjuOpRN\_CRuOAVcjK-OUBF5KymSi-XOFAnfRCVoBcyNhxGRFJi6P$) + Browse Awards and Employee Reviews on Comparably + Visit our Blog (https://blog.zoom.

us/category/company-news/) + Zoom with us! + Find us on social at the links below and on Instagram ( Zoom helps people and businesses stay connected so they can get more done together. We're the go-to communications platform for small and large businesses alike, and growing rapidly with employees working to deliver happiness across the globe.

We're also proud to have a positive social impact by enabling continuity for educational institutions, governments, the healthcare sector, and many other essential industries. From meetings, chat, and phone, to webinars and online events, companies trust Zoom to power all their communication needs. Our secure, reliable, video-first cloud platform offers a frictionless experience that is simple to manage, delightful to use, and friendly to build on. Our core value is Care.

To show our employees we care about their happiness and recognize their value, we employ above-market and progressive compensation programs. We believe this is achieved by analyzing total direct compensation holistically. We offer all employees equity, allowing them to become owners who are vested in and benefit from the long-term success of the company. Our CEO, Eric S.

Yuan, founded Zoom in 2011 as a video-first communications platform focused on delivering happiness to customers worldwide. We're proud to be a recognized Leader in the 2020 Gartner Magic Quadrant for Meeting Solutions and Unified Communications as a Service, winner of the 2020 Forbes Cloud Computing Awards for Best Product, winner of the Frost & Sullivan 2021 Connected Company of the Year award, and a Leader in the IDC MarketScape for European Collaboration Tools for Education, 2020..

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